Terms of service

This English translation is provided for convenience only. In case of any discrepancy between the Dutch and English versions, the Dutch version prevails.

Overview

Welcome to Ankerpunten.nl! Ankerpunten.nl is a trade name of Nedersafe B.V., established in ’t Harde, the Netherlands, and registered with the Netherlands Chamber of Commerce under number 70396906. The terms “Ankerpunten.nl”, “we”, “us” and “our” refer to Nedersafe B.V., trading as Ankerpunten.nl. Ankerpunten.nl operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the business customer, with a curated shopping experience (the “Services”). Ankerpunten.nl is powered by Shopify, which enables us to provide the Services to you.

Ankerpunten.nl sells exclusively to business customers: companies, institutions and professionals acting in the course of their trade, business or profession, such as roofers, installers, contractors, property managers and homeowners’ associations. We do not sell to consumers. Consumer protection provisions, including the statutory right of withdrawal, therefore do not apply.

The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), apply to all offers, orders and agreements between Ankerpunten.nl and you, and describe your rights and responsibilities when using the Services. The applicability of any purchasing or other general terms and conditions of the customer is expressly rejected.

Please read these Terms of Service carefully, as they contain important information about your rights and cover topics such as warranty, installation and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

Section 1 - Access and account

By agreeing to these Terms of Service, you represent that you are acting in the course of a trade, business or profession and that you are authorised to enter into agreements on behalf of the organisation you represent.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your company name, Chamber of Commerce number, VAT identification number, email address, billing address, shipping address and payment details. You represent and warrant that all information you provide in our online store is correct, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity in your account. You may not transfer, sell, assign or license your account to any other person or organisation.

Section 2 - Our products

We make every effort to provide an accurate representation of our products and services in our online store. Please note that colours or the appearance of products may differ from how they appear on your screen, due to the device you use and its settings.

The technical specifications, applicable standards and certifications stated for a product are binding. Minor deviations in colour, finish or appearance that do not affect the functioning, strength or certification of the product do not constitute a defect.

Product descriptions may be changed at any time without prior notice. We reserve the right to discontinue any product at any time and may limit the quantities we offer to any customer, geographic region or jurisdiction on a case-by-case basis.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Ankerpunten.nl reserves the right to accept or decline your order for any reason at its sole discretion. Your order is not accepted until Ankerpunten.nl has confirmed acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Ankerpunten.nl may be unable to accommodate cancellation requests after an order has been accepted. If we do not accept, modify or cancel an order, we will attempt to notify you using the email address, billing address and/or phone number provided when the order was placed.

Because we sell exclusively to business customers, no statutory right of withdrawal applies. Purchases may only be returned or exchanged in accordance with our Refund Policy or with the prior written consent of Ankerpunten.nl.

You represent that you place orders in the course of your trade, business or profession. You may install the products for, or resell them to, your own clients, provided that you pass on the installation, use and inspection requirements set out in Section 8 and the manufacturer’s documentation.

Section 4 - Pricing and payment

All prices in our online store are in euros and exclusive of VAT, unless expressly stated otherwise. Shipping and handling costs and any customs or import duties are shown separately at checkout. Where permitted by law, for example for deliveries to a business customer with a valid VAT identification number in another EU member state, VAT may be reverse-charged.

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time the order is placed, as stated in your order confirmation email.

Prices in our online store may differ from prices in physical stores or in online or other stores operated by third parties. We may from time to time offer promotions that affect pricing and that are governed by terms separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms prevail.

Payment is made when placing the order, using the payment methods offered at checkout, such as iDEAL | Wero and credit card. You agree to provide current, complete and accurate purchase, payment and account information and to update it promptly where necessary, so that we can complete your transactions and contact you if needed.

You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are duly authorised to use the chosen payment method for the purchase, (iii) payments via that payment method will be honoured, and (iv) you will pay for your purchases at the stated prices, including shipping and handling charges and all applicable taxes.

Section 5 - Shipping and delivery

Stated delivery times are estimates and are not strict deadlines. We are not liable for delays caused by carriers, customs processing or events beyond our control. Exceeding a delivery time does not entitle you to compensation. If the delivery time is exceeded by more than 30 days, you may cancel the order in writing for the part not yet delivered; amounts already paid for that part will then be refunded.

You must ensure that the delivery address is easily accessible and that the shipment can be received at the agreed time. Once we hand the products over to the carrier, the risk of loss or damage passes to you. Ownership of the products passes in accordance with Section 7.

Section 6 - Inspection on delivery and complaints

You must inspect the products immediately upon delivery for visible damage, quantities and correctness of the delivery. Visible damage to the packaging or the products must be noted on the carrier’s consignment note or proof of delivery.

Visible defects, damage or missing products must be reported no later than 2 working days after delivery. Other defects must be reported within 8 days after you discovered the defect or could reasonably have discovered it. Reports must be made in writing to shop@ankerpunten.nl, stating your order number, a description of the defect and photos.

Complaints that are not reported in time or not in accordance with this section will not be handled. You may not install or use products that are the subject of a complaint until the complaint has been resolved. Returns are only accepted after prior consultation with Ankerpunten.nl.

Section 7 - Retention of title

All products delivered remain the property of Ankerpunten.nl until you have paid in full all amounts owed under the relevant order. As long as ownership has not passed, you may not pledge the products or otherwise encumber them with third-party rights. You may, however, install or resell the products in the ordinary course of your business.

Section 8 - Use, installation and inspection

Anchor points and other fall protection products are safety devices whose effectiveness depends on correct installation, proper use and regular inspection. As the customer, you are responsible for this. This means, at a minimum, that:

• the products are installed only by competent persons, in accordance with the manufacturer’s installation instructions;
• it is assessed in advance whether the substrate and roof structure are suitable and have sufficient load-bearing capacity, by a structural engineer where necessary;
• installation and use comply with applicable standards and regulations, such as EN 795 and Dutch occupational health and safety legislation;
• the installation is documented, for example in an installation report with photos;
• the products are inspected by a competent person at least once a year and after every fall arrest, and are taken out of service after a fall arrest until a competent person has approved or replaced them;
• users are instructed in correct use;
• when reselling or installing for a client, the manuals and the installation and inspection instructions are handed over to that client.

Advice from Ankerpunten.nl on product selection or application is non-binding and does not relieve you of your own assessment, unless otherwise agreed in writing. Ankerpunten.nl is not liable for damage resulting from incorrect installation, an unsuitable substrate or roof structure, modifications to the products, failure to carry out periodic inspections, or use contrary to the manufacturer’s instructions or this section.

Section 9 - Warranty

We warrant that the products, at the time of delivery, conform to the agreement and to the specifications, standards and certifications stated for the product. Unless stated otherwise for the product, a warranty of 12 months after delivery applies to defects in materials and workmanship. Where the manufacturer provides a more extensive warranty, we pass this warranty on to you in accordance with the manufacturer’s terms.

The warranty lapses in the event of incorrect installation, an unsuitable substrate, modifications to or repairs of the products by third parties, use contrary to the instructions, failure to carry out periodic inspections, and after a fall arrest. Normal wear and tear and damage from external causes are not covered by the warranty.

In the event of a valid warranty claim, we will, at our option, repair or replace the product or credit the purchase price. Costs of removal, installation and on-site work are not covered by the warranty, unless otherwise agreed in writing.

Section 10 - Intellectual property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product designs, video and audio, and the design, selection and arrangement thereof, are owned by Ankerpunten.nl, its affiliates or licensors and are protected by Dutch, European and international intellectual property laws.

These Terms permit you to use the Services solely for making purchases and consulting product information for the purposes of your own business. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the material on the Services without our prior written consent, except for product documentation that you provide to your clients under Section 8. Except as expressly provided herein, nothing in these Terms grants you a license or any other rights under any patent, trademark, copyright or other intellectual property of Ankerpunten.nl, Shopify or any third party. Unauthorised use of the Services may violate intellectual property laws. All rights not expressly granted herein are reserved by Ankerpunten.nl.

The names, logos, product and service names, designs and slogans of Ankerpunten.nl are trademarks of Ankerpunten.nl or its subsidiaries or licensors. You may not use such trademarks without the prior written permission of Ankerpunten.nl. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.

Section 11 - Optional tools

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We are not liable for any damage arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party providers.

We may in the future offer new features through the Services, including new tools and resources. Such new features also form part of the Services and are subject to these Terms of Service.

Section 12 - Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access these materials or sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of third-party websites, or your purchase or use of any products, services, resources or content on third-party websites. Please review the third party’s policies and practices carefully before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

Section 13 - Relationship with Shopify

Ankerpunten.nl is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Ankerpunten.nl. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ankerpunten.nl, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ankerpunten.nl.

Section 14 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which you can find on our website. Certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you are established, in order to provide services to you. Please review our Privacy Policy for more information on how we, Shopify and our partners use your personal data.

Section 15 - Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium and for any purpose, including commercial use. We may, for example, use this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your Feedback will not contain libellous or otherwise unlawful, abusive or obscene content, or any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We accept no liability for any Feedback posted by you or any third party.

Section 16 - Errors, inaccuracies and omissions

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions, for example in product descriptions, prices, promotions, offers, shipping charges, delivery times and availability. We reserve the right to correct any such errors, inaccuracies or omissions at any time without prior notice, to change or update information, or to cancel orders if any information is inaccurate, including after you have placed your order. Amounts already paid for cancelled orders will then be refunded.

Section 17 - Prohibited uses

You may access and use the Services for lawful purposes only. You may not, directly or indirectly, access or use the Services (a) for any unlawful or malicious purpose; (b) to violate any national, European or international laws or regulations; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or injure our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letters”, “spam” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or organisation; or (i) to engage in any other conduct that restricts or inhibits anyone’s use of the Services, or which, as determined by us, may harm Ankerpunten.nl, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) use the Services for spam, phishing, pharming or pretexting; (e) use any robots, spiders, scraping, data collection and extraction tools, automated devices or processes, AI tools (such as agentic AI) or other automated or manual means to access the Services, except in accordance with Section 18; or (f) restrict, disrupt or circumvent the security or authorisation features, robot exclusion headers or other measures we use to limit access to the Services. We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

Section 18 - Agents

18.1 This section (“Agent Terms”) applies if you use, permit, enable or cause an Agent to access, use or interact with the Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the direction of, persons or organisations, and that can operate on behalf of or using a person’s device without direct supervision.

18.2 An Agent may not access, use or interact with the Services unless it identifies itself at all times and acts in strict compliance with the requirements of Section 18.4. In addition, an Agent may not access, use or interact with the Services if we have requested the Agent to refrain from doing so.

18.3 We may restrict, including through technical measures, whether and how an Agent accesses, uses and interacts with the Services.

18.4 Agents must: (i) indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose the name of the Agent by including the following in the user-agent string of the request: “Agent/[agent name]”; (ii) not conceal that access, use or interactions originate from an Agent, such as by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or other measures designed to distinguish computer use from humans; (iii) answer truthfully any questions or prompts designed to determine whether interactions originate from a human or a computer; and (iv) not circumvent or otherwise avoid measures designed to block, restrict, modify or control whether and how Agents access, use or interact with the Services.

Section 19 - Termination

We may terminate this agreement or your access to the Services (or any part thereof) at any time, in our sole discretion and without prior notice. You remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Retention of title, Use, installation and inspection, Warranty, Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver; entire agreement, Assignment, Governing law and disputes, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 20 - Disclaimer of warranties

General information on or through the Services, such as blog articles, application examples and general advice, is provided for informational purposes only and does not replace the manufacturer’s installation instructions or assessment by a competent person. We do not warrant the completeness or usefulness of this general information for your specific situation.

Except as provided in Section 2 and Section 9, the Services and the products offered through the Services are provided without any further warranties or conditions, express or implied, including warranties of fitness for a particular purpose that has not been expressly agreed in writing. We do not warrant that your use of the online store will be uninterrupted, timely, secure or error-free.

Section 21 - Limitation of liability

The liability of Ankerpunten.nl is limited to compensation for direct damage. Total liability per event is limited to the invoice amount (excluding VAT) of the order to which the liability relates. If the damage is covered by our liability insurance, liability is limited to the amount paid out by the insurer in the relevant case.

Ankerpunten.nl, our partners, directors, employees, agents, contractors, service providers and licensors, and Shopify and its affiliates, are not liable for indirect damage, including consequential damage, lost profits, lost savings, business interruption, loss of data, damage due to delay, fines and costs of installation, removal or on-site work.

Ankerpunten.nl is not liable for damage caused by any of the causes listed in Section 8, by failure to comply with the obligations in Section 6, or by incorrect or incomplete information provided by you.

The limitations in this section do not apply if the damage results from intent or deliberate recklessness on the part of Ankerpunten.nl or its management, nor to the extent that mandatory law, including statutory product liability towards injured third parties, prevents them.

Any right to compensation lapses if the damage is not reported to us in writing within twelve months after you became aware, or could reasonably have become aware, of it.

Section 22 - Indemnification

You indemnify Ankerpunten.nl, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against all losses, damages, liabilities and third-party claims, including reasonable legal fees, arising from or relating to (1) your breach of these Terms of Service or the documents they reference, (2) your violation of any law or the rights of any third party, (3) your access to and use of the Services, or (4) the installation, use, maintenance or inspection of the products by you, your clients or other third parties, to the extent the damage does not result from a defect for which Ankerpunten.nl is liable under these Terms.

We will notify you of any claim eligible for indemnification. If we do not notify you promptly, this does not relieve you of your obligations, unless you are materially prejudiced as a result. We may conduct the defence and settlement of any such claim at your expense, including choice of counsel, but will not settle any claim that imposes non-monetary obligations on you without your consent, which you may not unreasonably withhold. You will cooperate in the defence of such claims, including by providing relevant documents.

Section 23 - Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision remains in effect to the extent permitted by applicable law. The unenforceable part is deemed severed from these Terms of Service and replaced by a valid provision that comes as close as possible to the intent of the original provision. This does not affect the validity and enforceability of the remaining provisions.

Section 24 - Waiver; entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules we publish on this site or in respect of the Services constitute the entire agreement between you and us and govern your use of the Services. They supersede all prior or contemporaneous agreements, communications and proposals, oral or written, between you and us, including prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 25 - Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent; any such attempt is void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice to you.

Section 26 - Governing law and disputes

These Terms of Service and all agreements between you and Ankerpunten.nl are governed exclusively by Dutch law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Disputes shall be submitted exclusively to the competent court in the district where Ankerpunten.nl is established.

Section 27 - Headings

The headings used in these Terms are for convenience only and do not limit or otherwise affect these Terms in any way.

Section 28 - Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes on our website. We will announce significant changes in advance. Each order is governed by the Terms in effect at the time the order was placed. Your continued use of or access to the Services after any changes are posted constitutes acceptance of those changes.

Section 29 - Contact information

Questions about these Terms of Service can be sent to shop@ankerpunten.nl. Our contact details:

• Nedersafe B.V., trading as Ankerpunten.nl
• Koekoeksweg 2c, 8084 GM ’t Harde, the Netherlands
• Email: shop@ankerpunten.nl
• Phone: +31 (0)85 130 3868
• Chamber of Commerce (KvK): 70396906
• VAT ID: NL858306396B01