Return policy

This English translation is provided for convenience only. In case of any discrepancy between the Dutch and English versions, the Dutch version prevails.

Ankerpunten.nl sells exclusively to business customers. The statutory right of withdrawal for consumers therefore does not apply. We do, however, offer the option to return unused products by arrangement.

Requesting a return

You can request a return within 14 days of receipt via shop@ankerpunten.nl. Please state your order number and the products you wish to return. Returns are only accepted after our written confirmation. Shipments returned without a return request will not be accepted.

Conditions

• The product is unused, not installed and undamaged.
• The product is returned in its original, undamaged packaging, with all parts, manuals and certificates.
• The costs and risk of the return shipment are borne by you, unless the return is due to an error on our part.
• In the event of missing parts or damaged packaging, we may deduct a reasonable fee from the amount to be refunded.

Exceptions

The following products cannot be returned:

• products that have been installed, mounted or used in any way;
• products that have been custom-made or specially ordered for you, such as lifeline systems made to length;
• products that have been subjected to a fall arrest;
• opened consumables, such as adhesive, sealant or sealing compounds.

Return address

After approval, you will receive instructions for returning the products. Returns should be sent to:

Ankerpunten.nl, Koekoeksweg 2c, 8084 GM ’t Harde, the Netherlands

Damage, defects and incorrect deliveries

Please inspect your order immediately upon receipt. Report visible damage and missing or incorrectly delivered products within 2 working days after delivery. Report other defects within 8 days after discovering them. In these cases, the costs of the return shipment are borne by us. See also Section 6 and Section 9 of our Terms of Service.

Exchanges

Would you like a different product? Return the original product in accordance with this policy and place a new order for the product you want.

Refunds

Once we have received and inspected your return, we will let you know whether it has been approved. If approved, we will refund the purchase amount within 10 working days via the original payment method. The original shipping costs are not refunded.

It may take some time for your bank to process the refund. Please contact us via shop@ankerpunten.nl if you have not received your refund after 15 working days.